If I could give no stars I would. I've spent 3 months trying to get this company to recognize their premium billing issue. I paid all of the monthly premium payments for 2017 (I have bank statements proving this). I then started to get bills in the mail for one of my 2017 premium amounts + the new premium amount for 2018. I called immediately to try and resolve their issue. I was told the issue was fixed and to pay my 2018 premium payment which I did. Fast forward to Feb 2018 and nothing is fixed. They pocketed one of last year's payments and applied the new higher premium amount for this years premium to last December....I can't talk to anyone at this company who can do anything to fix the issue. Everyone i speak to says they are "escalating this to their billing team" along with all of my account notes about the issue. Conveniently the billing escalation team doesn't have a number. I have evidence proving I paid and no one to look at it or hear me out. I am close to cancelling service as currently I'm paying for healthcare that probably won't help me in an emergency because they say I'm behind on payments when I'm not!! I wish there was a local office where I could take my proof and get this fixed. Going to contact the attorney general's office this week.