Went here on a Saturday afternoon and ordered a turkey, avocado and bacon salad. The boy who took my order asked if it was to go or dine-in, and I said it was for dine-in. My salad was delivered less than two minutes later in a to-go box, on a plastic serving...bowl? basket? Some kind of paper lined thing that made no real sense. There was apparently no choice of dressing--it came with two containers of ranch. The salad was okay, but obviously had been pre-made, and had a large piece of extremely wilted and obviously brown of lettuce.
My companion ordered a pannini sandwich also came before she even made it to sit at the table. The sandwich was just...horrible. She couldn't eat more than a couple of bites and said it tasted like it had been made earlier in the day, then microwaved to super-heat it before it was tossed on a pannini press to brown it a bit. The result was an extraordinarily hot, soggy sandwich that was basically inedible. She asked to see the manager, and when he appeared, she told him her meal was horrible and inedible. He said he was sorry, and did we want him to have it "remade." When she refused, he just said, "Okay, sorry." and took the plate away. No refund was offered or given, nor was she offered a different menu item as compensation, so she basically just had to sit and wait while I finished my meal, with nothing to eat for herself.
Poor customer service and food that was marginal at best. I will not be returning, and I don't recommend that anyone else does, either.