I had my hair done at the Ultimate. I have quite a bit of gray and was trying to lighten my color so that my roots were less noticeable. She did explain that I couldn't get to where I wanted to be hair-color-wise, and I was okay with that. But, when we were done, my gray roots were still really obvious (which was my whole point in being there), so I asked her if she could fix the roots, and she agreed to stay late which was very gracious and accommodating. BUT, she charged me to correct the issue. I have never heard of a salon where they charge you to correct an issue in the same appointment (or coming back in a day or two later, for that matter). So, when it all wrapped up, I paid $251 including tip, and still wasn't happy with the color. I called the salon a few days later to see what their policy is, and yes, I was told they do charge to correct issues such as that. The stylist was quite nice, but I won't be coming back. The prices were ridiculous!!
Regarding the salon, it really needs a face lift. The waiting space isn't bad, but the rest of it is awful. Dated, drab décor with harsh lighting. Certainly no "spa" feel about it. Blah!