Trudy was amazing. She was very patient with us and helped and went above and beyond what I expected. She had little prizes for the kids. She was flexible when we were running late. We drove up from Yuma because I was having no success getting rid of the lice on our own. We ended up running late and she was very kind and switched the time. She was at our house very late and was just so patient and became our surrogate grandma. Bonus for lice doctors- we were able to pay for their services with our HSA.