Professional from start to finish. They really take the time to understand what you want in the general product and down to the finest of details. Their installation crew was top notch in professionalism, skill in their craft, and courtesy. I was very impressed on their clean up and demobilization as this is an area that tends to get rushed once the install is complete...but not with this crew. As a construction and engineering professional for the last 20 years I have worked with plenty of flooring contractors and I would put Vegas Flooring Direct at the top.