Okay, very rarely give someone this bad of a review but when I do it is usually for bad service on top of mediocre to bad food. Their food is okay at best, not very authentic and not that tasty.
The reason for the bad review is the poor service. I drove about 15 minutes to pick up takeout from this place. Got my take-out and drove 15 minutes back. Opened the food and realized that they screwed up the order big time. So I called and let them know and after being very confused about what to do got the manager on the phone who helped us out correctly. But not after trying to get me to drive back there again to pick up the correct order. But they said stop back and they will give us a gift card to compensate. However, when we returned the next day for the gift card they knew nothing of the sort. The owner was there and argued tooth and nail with us over the gift card, even called the manager who promised it at home to confirm. Then tried to give us a $10 gift card for a $30 dollar meal that they screwed up. Instead they end up giving us half of the cash in return.
I can't see why any business wouldn't want to keep a customer happy. I had gotten takeout from there several times because it was the closest Thai place to my house. I would rather travel to Thailand for takeout now rather than give this business my money. They lost me for good...