This place is really nice and I wanted to give it 5 stars but I just couldn't. We wanted to be away from the noise and over-populated Strip area. The Red Rock is about 30 minutes from the Strip area, so it's quiet. The rooms are well insulated from noise - we could barely hear any of the fireworks on the 4th.
First I'll lay out the positives:
The room is very tastefully decorated. Our room was on the 18th floor and they asked us if we wanted a view of the Strip or the mountains. We opted for the Strip view - very picturesque. The bathroom rocks! It comes with a private toilet area, a walk-in shower and a huge soaking tub. It's big enough for two. It even comes with a scale that told me I lost some weight in the week I was here. Nice scale. I love that the tub area has its own small wall-mounted TV (even though the remote would not work) but I wasn't fond of having to operate buttons (at the top) with wet fingers.
One morning, we had room service and while the food was really delicious, the prices were ridiculous. Should breakfast cost $70 for two people?
The three times we utilized the concierge desk, they were quite helpful. They even took our cell number and texted us addresses of places we were interested in.
There's an area (just outside the main red doors) for pets to relieve themselves. There's even a station for bags and a bin for the filled bags.
The pool area was really impressive, but the amount of screaming children made us not want a dip in the pool.
Demerits:
We booked three weeks in advance, and I had made SURE our room would have a mini-fridge. What they elected not to tell me was that their mini fridge was stocked and has sensors that if anything was removed that we'd be charged for the items. LAME. So I called about the fridge I was promised since I'm a Diabetic and need to refrigerate my insulin and my meds. Not to mention I travel with my own water and emergency juice if my sugar level drops. We were told to remove items from the room fridge until they could find my one - they were all out of them apparently - because people lie about their medical needs. Well, when our service tech was up to the room for a light that was out and batteries for a remote and our smoke alarm, they called and told the hotel that I was not faking it because he saw my medical supplies. A fridge was removed from someone's office and put into our room about 3 hours later.
One morning our hot water wasn't, so we took a cool shower. After that morning the water was HOT the remainder of our stay.
We stayed over the 4th of July weekend and were told weeks ago that there would be a fireworks show at the hotel. They actually did it on the 2nd and we missed it because we assumed it would be on the 4th. We wound up watching various shows from our 18th floor window.
They include the use of the spa area... hot tubs and cool pools, steam rooms, etc. Problem is that it's clothing-optional (something we were not told) because I expected to be able to use the hot tub with my girl, instead I would have been relegated to seeing old naked men... NOPE! They do have one pool that is co-ed but they picked this weekend to do some repairs, so being with my honey was not an option. LAME.
One evening, my girl wanted a bit of vodka. She didn't check the price of the medium bottle before she opened it - $50!!!!! Really?
I'm not fond of using valet because i just don't want strangers in my car. And since we were in and out of the car so often, tips would have just been astronomical after all was said and done. The self-parking is kind of ridiculous as well. It is so blistering hot in there, it made trips to the car quite agonizing. Hey, how about installing misters or fans? The level 3 parking fills up rather quickly, so level 4 parking means trips on two elevators. Level 5 parking is on the roof so your vehicle just bakes.
UPDATE: On our check out day, we were watching the clock...it was 9:30 and we took a shower and then "got busy." Well, a housekeeper decided she needed to just open our door. No knock - no nothin' and just opened our door. Really embarrassing and kind of unprofessional.