The prices are decent compared to other beauty supply stores however some items you can definitely get a lot cheaper online. The staff are not rude and do answer your questions. The only thing that I hate is the prices are not listed and the whole set up is confusing. Like if you want some glitter and stuff you have to go behind the register which I am always hesitant to do so. Its a bit confusing. But like I said compared to other beauty stores I choose this the best.