We went yesterday after going to the movies and seeing an ad in the theater for a free scoop of ice cream with cupcake/cakepop purchase and ticket stub. When the movie got out, there was still 20 minutes before they closed, so we hurried over. I got the vanilla/vanilla buttercream. Oh, it was fabulous. My sister got the chocolate/vanilla buttercream, also wonderful.
So why only 3 stars you may ask? If you've read some of the other reviews, you'll see there is a bit of a customer service problem at this location. The gal behind the counter had no energy and I felt like we were bothering her. I had never been before, so I wanted to know what they had. This really put her out, but she was resigned to her fate that we were not going anywhere until we got some answers. She asked if we wanted the cupcakes to go and we did not. There was still around 15 minutes before the shop was going to close and she was not pleased that we were not leaving right away.
She was also a very poor salesperson. While we were eating, a couple came in to ask about a specialty cake (sounded like it was for some type of event), which I was hearing could get pricey, a good business for the store. They were asking questions and she was barely giving them the minimum answers. If I were the owner of this business, I would ensure I had energetic salespeople, not just someone who was punching a timecard and couldn't wait to leave at the end of the shift. I would not be surprised if they decided to go somewhere else with the lack of help they got.
There was another person, a guy, who worked there who had been in the back when we came in. He helped a couple of people after us and he was so MUCH better. Energetic, friendly, great people person. Had he been the one to help us, I would have given it 4 stars. I will definitely go back for the cake, maybe to go next time.