I love bagels. I really really love bagels. So as long as Bruegger's keeps serving bagels, I'll be here. However, I haven't always had the best experiences at this location.
The last time I came in, the egg (egg-product patty, actually) on my breakfast sandwich was cold, like it had come out of the freezer cold, so I sent it back. It came back to me still cold. I had to send it back three times before the employee was able to successfully warm the egg. She acted like it was some great victory, instead of the expectation, when the egg was finally warm, and I did not receive any offer of compensation for this except an apology. Not a huge deal, but I didn't think the situation was handled the best. On that note, I'm fairly sure now that the egg patty does come out of the freezer--not the freshest.
However, the Riviera egg sandwich has a different, fresher-tasting egg on it and the sandwich is DELICIOUS.
One thing I cannot recommend is the coffee. Hot or iced, it tastes disgusting. Bitter, over-roasted, cheap flavor...I'd say go with juice instead.
The manager is usually there when I've stopped in, and he has always been very friendly. (The time I had the cold egg incident, I don't think he was in, so that might have been a contributing factor.)
All in all, it's usually a good bagel place--just be careful what you order.