Tried this place for the first time recently. It's pretty good, but not the best, and there's other places I'd rather order from, as far as food quality goes.
The orange chicken was okay. The sauce was too heavy on the soy flavors, and not enough orange for me. The breading stayed on the chicken, which a lot of places seem to have a problem achieving. Heat level was fine; I like spicier, but it was more spicy than most Chinese places around Tempe so I was happy. The fried rice was fine, maybe a little greasy. The spring roll however was excellent. I really enjoyed the flavor of it, and the texture of the roll was great.
My boyfriend wanted to try tofu. I've had tofu before and didn't like it - it's a texture thing for me. He thought it would come fried. It didn't. The tofu was cut into triangles and then just covered in the sauce, basically. We got sesame, and the sauce was fine, but neither of us liked the tofu. However, since we aren't tofu people, I don't know if it's because it was bad tofu or just because we don't eat tofu normally. So I didn't factor it into my rating.
As for service, I thought it was excellent. The guy on the phone was great, and friendly, even though I kept messing up the order and had to change a couple items. So, patient also. The delivery guy was also nice, made small talk, was all smiles.
Yes, if you order over the phone with a card, they do take more security information than usual. Obviously this business has been burned in the past from people using fraudulent card info, and so they're just covering all their bases. They didn't take down my license number or ask my father's name (??), they only took down the security code on the back, and also took an imprint of my card at delivery time. By asking for the security code and taking the imprint, they have a record that the physical card was used to make this purchase, so nobody can later claim their card was stolen or something. I don't begrudge a company some security measures, and if it really is a big deal, then yeah, pay with cash.
Overall, I was pleased with the service, and the food was adequate. Not my favorite orange chicken ever, but passable, and they are open later than any other Chinese place. (Delivery til 1am on Friday and Saturday!)