I have lived nearby the Waffle House chain for years, and I had never gone there before, until I got stuck in Charlotte for a day and found one near my hotel. I went in of course to order...well...a waffle, because I would be remiss to not order a waffle at a place called the Waffle House.
As for the waffle. It was pretty good. It was a little too sweet and tangy for my taste. Plus is was a bit flat. I can tell they are designed to hold food on top of them, and I think it would be great if paired with fruit. Alas, I was trying to conserve money, so I ordered it sans fruit and opted for maple syrup and butter to adorn it. They made it even more sweet, so I ended up just eating the waffle itself which was sweet enough for me.
As for the customer service, it was fine. The woman who took my order did a good job and was quick to take my order even though it was packed. there was a man sitting next to me at their bar area next to me, who kept trying to sell me these coupon books, which frustrated me quite a bit, but he seemed to be a regular and was interacting with the staff quite a bit so they didn't tell him to leave me alone, when it should have been obvious that I was really tired and jet lagged and I didn't want to talk.
However, as far as cleanliness goes, this place needed some sprucing up. First, I got a dirty glass with my water. Second, the woman who took my order gave me dirty napkins. Third, the floor was sticky in some areas.
While I can understand that in a rush, sometimes these things can happen. Those issues happened too many times in the space of an hour for me to really give it a pass, which downgrades the review a bit.
Still, it was not a bad first experience. I would probably visit another waffle house in the future, but I would steer clear of this place if you are in need of something to eat late at night.