Can you give a negative review? I want to start by saying that anyone reviewing an airport shuttle service must be pissed off at the level of service but there are some good solid reviews here. That being said, next time, I am taking a cab!
This chodu was wainting outside of the Venetian on his phone. When I asked how much to the airport he offered the price of $8. So far so good. I asked how long to the airport and he told me that he would be waiting until 25 minutes after the hour but had a pick up at Ceasars, after that 10 minutes until the airport. Still going strong...
We agreed and he grabbed our luggage. Thank God it's strong luggage because he wasn't careful. I was waiting for him to get up and body slam anything he thought may not be broken for good measure. But I guess the airlines are no different I told myself.
After ten minutes and a few other travellers joining he asked what airline we were all taking and we parted on time! We picked up the other couple and were well on our way to the airport.
We got to terminal one and he waved at one couple who got off and we again parted. The other terminal was quite a distance I thought. What an airport! We pulled up and he says "Virgin Airlines, this stop" so all but me and my wife got up to leave. My wife and I remained still waiting for our stop. He saw this and asked again what airlines we were on. When I told him he lost it! There is no better word, he simply lost it. He told me I lied to him and that we said Virgin Airlines and told us too bad, we had to get off the bus. When I tried to reason with him he said "If you argue, I will call the police" realizing we now had 60 minutes, were at the wrong terminal and he held our baggage I saw the lost cause on inviting him to call. I told him that he didn't deliver us to our destination so he didn't deserve to get paid for his lack of service, courtesy and absolutely rude behaviour. He continued to lose it and threatened to keep our luggage. Short of taking a swing I gave him his money, grabbed our bags and started our journey of finding a way to the other terminal before we missed our flight! We made it but my recommendation is to get a cab. Unless you REALLY enjoy gambling, these shuttles are not worth the risk.