First the pizza is five stars and the restaurant and the people there are five stars... the time it took to get our lunch last Friday was a -5 stars.
We got there around 11:40 and were the only people in line. We ordered and waited for 25 minutes for the pizza to be done and boxed. After we came in an influx of online and walk-in orders came, but the biggest problem seemed to be not enough staff. I know that someone might've called off, but one of my co-workers got their pizza 10 minutes before my pizza and another co-workers pizza was boxed.
So, her pizza was cold and we were late for lunch. I have ordered online and just a walk-in order and never had this problem. It seemed like they didn't have enough to-go boxes made and nobody could keep up. Also, there was a big back-up of pizzas on the counter, which had a big sauce splatter on it. Not the cleanest looking place to put a pizza.
I even had to move the napkin dispenser so the guy working the oven could place a pizza.
This place is amazing, but I hope they don't try to skimp by not having enough staff. This experience has me questioning whether to go back. I was 6th in line on opening day too and love what they do. Sad day on Friday.