I came here for a massage, so the rating depends on that specific massage therapist. We can't lump 1 bad massage and rate the spa like 1 star. That would be inaccurate because one therapist is not Kaizen.
Location/place: the spa interior looks very nice. Rock face, soothing music in the waiting room. slippers for you during winter. I see nothing wrong with it.
Massage rooms: I've been here 3 times and all the rooms look nice. Lighting was dimmable, pleasant atmosphere. The only suggestion I would have is include a chair so clients can put their clothes on.
Therapist: this is all personal. So i will put the ones that I recommend here. Those I didn't like, other people may like their technique, so it is not proper to list here as "bad" therapists.
Also, therapists come and go. A "smart" spa would do their best to retain the "skilled" ones. Then their clients know no matter who they pick, they will get a skilled therapist. I know of a place like that in North York, where I used to go to.
Here's the ones I recommend at Kaizen:
Sabrina C: I go to her for relaxation massages. Great technique and made me feel relaxed and well
Dawn M: went to help my horrible muscle pain. She was awesome. The next day usually is the worse (muscles reacting to the treatment from the day before), but I didn't feel too bad at all. That shows her skills are great, not too light and not too deep (will hurt) to fix my issues. Also, its hard to describe, but during the massage, her touch felt like she "cared". Perhaps its was gentle yet firm?
I haven't tried Dawn for relaxation massage yet. But to me, when you are hurt, that's when it really counts, and having someone you know you can count on with excellent skills is vital.
I'll update more as I try other therapists. Though I plan to stick with the above two for awhile, until they leave.
But Kaizen, please do your best to retain them!!!