Just stay away from this company. Samsung sent them out to repair my less than 2 year old dryer and they missed the first appointment and then argued with me saying they never setup the appointment. My hands were tied because this is who Samsung said could fix my dryer so I setup the 2nd appointment and the repair man was at my house for a total of 15 minutes, from when he parked his Scion XB in front of my house till he drove off. Well, in this rushed repair he broke the touch panel on my dryer and the drum sounds like it's rubbing on something inside and is extremely loud. This all started off in October, I AM STILL DEALING WITH THIS ISSUE IN DECEMBER! I now am dealing with Samsung to send ANOTHER repair company out to fix what this incompetent company broke. If you value your sanity you will stay away from this company.