I understand graveyard is tough. Especially customer service. Because i work grave AND deal with customers. But, you have to deal. Weather you have a bad day or not you have to deal. And ive had to deal with this same guy on 2 seperate occasions. Once early in the morning at the end of his shift. And once at night in the beginning of his shoft. And both times ive been given HORRIBLE service. Its really unfortunate that THIS has to be the resturant right next to my gym, and right next to my job. Getting out of the gym, need some protien or a turkey wrap and i doubt I'll come back there. As a 24 hour resturant you have a special obligation to your patrons. We need a place to satisfy the late night and early morning people. Lastly you are right next to a 24 hour gym and people who are trying to get a healthy alternative will soon go to a place thats less healthy but has better service. Like the robertos next door.
The 24 hour smoothies and the convient location is a GREAT idea. Its just poorly executed. I will give them another chance, mostly because of necessity, and hopes they have a different employee working. But i cant suggest anyone going there during the graveyard shift.
To give and quick example. When i pull up to the mic box theres no one there to answer or greet me. He has a customer in front of me already at the window so i give him, what i felt, was the appropriate amount of time before i said hello. I received no response. I wait a little longer and then i pull up. Hes finishing with yhe customers so I hoped he seen me pull up. Or realized i was no longer at the box and looked for me. When i pull up hes no longer at the window. He has his back towards the window and is now entertaining one sole customer in the restaurant who seems to have been there for a while. I knock on the window to get his attention and he answers the window with an attitude. Making me feel as if i was insensitive to his job duties. He never once apologized for my inconvenience or made me feel justified for my wait. It was all about him and how he was too busy to press the button in his microphone and tell me to wait a moment and he appreciates my patience.
Customer service 101. And he should no longer work around people IF this is to be his attitude on several occasions mind you.