I woke up this morning intending to give this place three stars but as I checked out with Tony at the front desk it went down to two stars.
I checked in last night with a pleasant fellow. Ordered room service, got caught up on work and went to bed in a pleasantly firm bed. The hotel was getting three starts because I could here so much going on in the hallway and in other rooms. I travel for work and as April ends I can tel you I've spent over 20 nights this year sleeping in a hotel. I point that out to advise you I'm aware a hotel is not as quiet as home - and this place was SO NOT QUIET.
I like to fall asleep with Cartoon Network on, so happy that Channel was available (not happy NBCSN was not an option during the NHL playoffs) and the sleep timer worked on the TV. But I decided and needed to sleep with he television on ... I could completely hear he TV in the room next door and the footsteps overhead. In the AM I heard neighboring showers and alarms. Even though I needs to get up at 5 am it was all just too much - or enough to note I wouldn't stay here again despite the decent food from room service and the pleasant staff.
Then morning came and I checked out with grumpy Tony. List, I could have just left but since it was 6:30 am I thought I'd give then the head's up I was leaving so put my room at the top of the list for housekeeping so you can get ready for incoming folks today. I barely got a response. As I headed out I turned around to ask if I could get a ride with the shuttle driver. Tony's answer was to nod and indicate the shuttle driver was heading out if I wanted to get him. He left it to me to shout after this unknown man. I'm sure Tony knew his name and could have just as easily hailed him instead of leaving me to shout downstairs and how the right sir answers my cry at "excuse me sir." Even still I was willing to chalk this up to despite having signed on to the job maybe it was just too early for Tony. However the shuttle drive stopped and advised he's meet me outside by to take the side door so I could wheel my luggage down a ramp rather than carry it downstairs. I went for the wrong door, turned around and Tony stood there and advised "he was talking about this door" which at that point having known he heard the shuttle driver and neglected to clarify it for me and let me head down the wrong way, I knew I'm absolutely have to write a review and that sadly it was going down to two stars.
At my meeting later in the day I mentioned where I stayed without this story and other folks said they stayed there in the past but just couldn't do it again.
So - in summary, firm beds, food location if you have an appointment with Pitt, decent room service but terribly thin walls and ceilings: and an occasional grumpy staff member. I won't stay here next time.