My GP has thankfully moved from this clinic, and I elected to follow her instead of choosing a new doctor here. The staff that operates the phones/bookings are rude 90% of the time. If you are unhappy answering phones for a living, get another job! I had one guy who continually called my cell phone and work phone (even when I told him to remove my work number because I cannot talk on the phone while working) and leave angry, rude voice messages saying I had to call back immediately. He would call like 2-3 times a day, leaving snarky messages every time. I could never actually get him on the phone when I called back, but if I could I would tell him to get a better attitude. When I'm working, I'm with scheduled clients, so I don't always have time to call back when it's convenient for you buddy!
I use this place to get bloodwork done because they are fast and efficient, but still, the receptionists in this area are rude also. The actual medical staff I would give 5 stars to, but the rest of my experiences with reception leave much to be desired.
UPDATE: My GP changed clinics on August 1st, and the staff at Albany have yet to send my health records to her. I called twice and all they could say was that it takes time, and because 2 doctors left, they were behind. I don't think it should take over a month to do this task. If a bunch of patients went with the doctor to another clinic, it should be simple to round those patient files up and send them all together. I feel like a lot of admin people at this clinic just don't give a crap about patient care!