Start with the hostess...completely lost and no idea how to do her job...then the waiter who took our drink orders forgot them and had to come back and ask...coke and water. Husband ordered burger with fries and ranch dressing...came out no ranch and undercooked fries...i ordered shepards pie..came out no cheese and cold...waiter said, "oh they are printing new menus soon, we have had a lot complaints about it lately because the kitchen changed it, would you like me to bring you some cheese" no I want the kitchen to make it correctly, and like it says on the menu. I didnt eat it...waiter asked if I wanted a box for it...I said no I don't actually like it, it tastes like dirty potatos, and he caught a nasty attitude. Ultimately he offered to take it off the check which I appreciate...but don't bother until they get it together. I gave 2 stars because I don't think there is no hope...they just need help!!!