Posted pic above. After free 15m color consult with Amy Ellwood, we were assured the color would take and she would be able to replicate the silver lavender color requested. See above pic for bleached out result compliments of Amy. Spoke with Lorraine about correction one week later. Lorraine insinuated I washed hair with non sulfate free shampoo and that's why color didn't hold. Wrong. Please own up to the colorist/salon mistakes. Bottom line. If you mess up, correct it. Say sorry, we'll fix it. Use manners. Be polite. Jenna: thank you for recognizing the color needed to darkened a bit to hold pigment. Told the pigment will fade a bit after a few washes and the silvery lavender we wanted will pull through. I'll post another pic so y'all can be the judge. We've used the salon about five times for various cuts and styles. I'm unsure we'll be heading back and especially think the PR handling by Lorraine was really insulting. Amy should have also recognized the color didn't hold after i questioned her in the salon. She did not. When you're wrong, take responsibility. Especially when you got $210 from our pocket with assurance during color consult that 'you can do it!' I've supported this salon, the team & went to a fundraiser for Rohn where energy and support they have for one another is evident. I support Dan's dream but hey, where there is a flaw, fix it. I'm not a complaint biatch, just someone who came to you for services and am fairly reporting what happened along the way. My advice would be to address it. Step up and address what went wrong and not blame the customer. It was NOT our fault.