It's Taco Bell. Let's be honest about what this is. Mexican inspired fast food you get as a teenager or a drunk young adult.
I got two boxes of tacos for the teenagers at my house. Got home and the box that was supposed to be supreme tacos wasn't. I drove back because the $4.80 I spent for tomatoes and sour cream was worth the five minute drive.
The four star rating is definitely not for the food. That is a three star review any day at this chain (maybe). The four comes from the treatment the shift manager gave me. It would have been easy to be annoyed. Instead she was apologetic, told me to keep the tacos I brought back and rapidly made my replacement order. This is not the kind of service one would expect at any fast food chain.
That shift manager has customer service and interaction mastered.