Terrible customer service and the people behind the counter dont know much of what they are talking about. Went in yesterday to pick up a part I had on hold. They then told me that they didnt have anything with my name and wanted to look up the car again. All she asked for was year make and model (no further specs) and then said okay I'll go grab it. In my mind she was going to grab the on hold part but she was just pulling a new one off the shelf and didn't bother to ask 2wd or 4wd. Working on the car last night at midnight realized we had the wrong part. When back in today and all we got was attitude. The girl told me it was my fault and In her words 'I should know the vehicle I drive better and should have known it was the wrong part'. I do know the vehicle I drive (very well)... and when I had the part put on hold I gave the man all the specs. Tried to price match and when they wanted to add on the 100$ the other company was going to charge for same day shipping (which we would have only needed because the truck was now in pieces behind a shop because we had the wrong part) i just said alright never mind we will just exchange the parts and go. She pushed some buttons and then handed us a receipt. I Went to grab the part to go and she said 'what are you doing?? That's not your part!' Turns out she just returned the one and didn't ring the other. After another transaction to buy the right part and a lot of attitude from the 2 female employees I walked out the door. Most awful customer service ever. Should have listened to the people who told us to go to oriellys or pep boys. I agree with the reviews that say to start clear of this particular store. Not the kind of thin you want to have to deal with while trying to repair your vehicle.