I took a turntable in to.have them adjust the tonearm settings. They told me it would take a week for an estimate. A week later I was told it would be another week. A week later they said they would take three more days. When I stated the constant delays were unacceptable he got extremely angry and told me in a rude tone to pick up my turntable since they had someone die. I started to explain that I was not aware of their situation, but before I could he hung up on me. It turned out that a tech had died and they were short handed. I would have understood if they had explained and not been totally rude. In fact I had a tragedy involving my son the same day. I went in to talk to them to explain That I was not aware of their situation and was only concerned by the constant delays. The manager said that I had been abusive and had used foul language with the tech which was a total lie. He said based that on what the tech had told him. I will never use this company again. Their customer service is lacking.