I've been here about 8 times and the experience was the same every-time.
The bread is always soggy and it is inevitable if you dine in or take out the bread will always be soggy. I am not from Chicago but I think that universally soggy bread it not preferred.
The ownership and employees are all miserable. A nice bunch of negative people.
Go elsewhere.. For $18 you can get a much better meal in the area.