I rented a studio apartment in a converted motel from MPM and was definitely not happy with the check-out process. As oher reviewers say, they shaft you with the cleaning fees no matter how clean the apartment is upon move out. They also charged me to "re-key" the apartment even though I turned both keys in. I never bothered fighting it because when I went into their office to complain, they pointed me out the door and told me to "email" my landlord. I knew that wasn't going to go anywhere so I just didn't bother.
My landlord was okay but the building I lived in was falling apart and there wasn't a whole lot he was doing about it. It was infested with insects to the point that I would come home every day and would have to kill at least a dozen beetles and June bugs just to maintain a clean environment. The water was often brown and had a nasty smell to it. Plus the whole place just felt like it was crumbling.
It was a furnished apartment. When I moved in - I took the sheets off the bed and put my own sheets on. I was greeted by a very large blood/vomit stain on the mattress protector and also dripping down the box spring. It was absolutely disgusting. There was absolutely no explanation or apology when I told them about it. It also took them a while to get back to me to tell me whether or not it was okay to throw away the blood soaked mattress protector. I ended up going to Walmart and buying my own mattress protector and tossing it. They still charged me a cleaning fee upon move out even though I left the apartment cleaner than it was when I moved in.
Gave them two stars because my landlord was usually pleasant to deal with but MPM was not.