Working in the area, I come here frequently for lunch and am yet to be disappointed.
As others have described, it's essentially a Chipotle style concept but with Italian food. However, you have far more meat and fixings options for whatever you get. The food is always great, seems fresh and well prepared. The service goes fast (it's always far less crowded than its more popular Chipotle neighbor next door) and the place always seems clean with enough seating and a quiet enough atmosphere to easily converse with others.
The service however is always great. All employees seem remarkably upbeat and helpful, willing to walk first timers through the (what can be inundating) process and choices. They were quick to set me up with a loyalty card and remind me to always ask for the local business discount for working in the area.
Simple, tasty, comfortable, and friendly. I will continue to frequent here and suggest it to others.