Being from Cincinnati, I'm from a region that has many First Watch restaurants. I just visited my neighborhood store last week, but we received a gift cert during Christmas while visiting family in East Cleveland, and wanted to go to this recently opened location.
We were greeted and seated immediately. The server then greeted us and took our order shortly thereafter.
We received our food after about 10-15 minutes. I ordered a skillet and my date ordered a fruit crepe. My skillet looked really dry and was basically room temperature. Too much time in the heat lamp is my suspicion. The server came back and asked if everything was warm enough. Odd. I sent it back, and they gave me a new dish in a few minutes.
I suppose that the recent opening and the new, developing First Watch region has something to do with the rookie mistake from the staff.
Overall, with growth in the service, the decor and atmosphere over all are pleasant. This place will be a good spot to meet, I think...give them a little while to break in, I suppose.