This review is long over due. I grew up in AZ and now live out of state. I still have a lot of family and friends in AZ so anytime I need to order flowers I always order through Phoenix Flower Shops. I've never had an issue and the flowers I've ordered (over the internet) and they have always looked just as beautiful as the pictures which you can't say about a lot of flowers you order online.
Recently I placed an order for a friend and used some of my reward points on my order. To be honest I've never watched how many points I had etc. To my surprise 2 days later I received an email from PFS saying they had redeemed too many of my points for my order and for the inconvenience they were going to replenish the points and also gave me additional points for the mistake. How often does that happen? That truly is was customer service is all about, fixing a mistake before I even realized it, more business could learn from this. I sincerely appreciated the email and the effort made to "make it right". There are other businesses you can call on a mistake and beg for a simple solution.
I have used PFS for years and will continue to do so. They truly define customer service and create exceptional beautiful work!