I have made two trips here, mainly because both times I went, they weren't busy at all. First time was to remove gel manicure and just do a regular manicure. Nathan was pleasant and kind. Unfortunately, the polish chipped off of 3 nails on the same day. My second trip here I got the #1 pedicure. There was literally no one in the salon other than 2 employees playing on their phone, so I was seen right away. The water I was soaking my feet in was kind of cold. The gal doing my nails cut me twice while she was clipping my cuticles. Nail polish also chipped within a day or two. The staff was friendly though.