Unfortunately, I can not recommend this complex. My family of 4 moved here almost a year ago, and I am counting down the days until my lease is up. There are countless issues since we have lived here.
1. Maintenance requests will take a while to fill. (Be warned) I had put in a request that my dishwasher was leaving a nasty residue, and I receive a call almost 2 weeks later asking me if I had run vinegar through the wash. (YES...I had, but thanks for asking 2 weeks later!) I had also put in a maintenance request because the knob would fall off of my dryer often. It fell off a total of 3 times, each time necessitating an order for repair. When they finally replaced the dryer, it was much older and now does not turn off on its own.
2. The water has been shut off 3 or more times. (often without warning) And, it's been off as long as an entire work day. Not to mention, I can never take a bath because the hot water runs cold in about 5 minutes.
3. My parking spot is a good walk from my actual unit. When Brent was working here, he assigned me a new spot right in front of my apartment around 8 months into my lease. I was very grateful, come to find out management has reassigned my spot to the apartment next door. Brent told me this would be my new permanent spot, and not a temporary solution. Brent doesn't work here anymore, so I guess they don't feel the need to stand behind the word of a previous employee.
4. Several of the staff are rude and unprofessional. I had to go have my gate card reprogrammed, and the office worker treated me like a nuisance. A different time, my husband went into the office to grab a package. The worker asked him to wait 10 minutes, because it had been crazy busy. Are you serious? To pick up a package? Get your act together! Hire more staff if you're that overwhelmed. Not to mention, almost every time I step foot in the office, there is a disgruntled renter complaining and asking to speak to the manager.
5. I live on the second floor, and I hear every foot step up and down the stairs. I have a sleeping baby, and the noise level from the stairs has been difficult to deal with.
6. My neighbors (downstairs and next door) both moved out around the same time. The units were renovated, and they woke up my sleeping baby almost every day for a couple weeks. So, be prepared for renovation above, below, and next door:)
7. I went to change my air filter about a month ago (on my own, because I wasn't going to wait a week for it to be changed), and it looked as if it hadn't been changed in about 3 years. (we have lived here about 10 months) I've never seen such a gross air filter:/
8. They are raising their prices significantly, and the customer service has gone way down. My extended family used to live here when it was Acacia Creek (under different management)...and had a good experience. My fellow renters have told me they are having similar issues.
I hope you have found this review helpful. It is very honest, but I would have appreciated having this information prior to signing a year lease.