Being from South Florida, we were really excited to try this place when we happened to be in the area, especially after a friend had recommended it. We arrived around 3PM on a Sunday. They were fairly busy, biggest party was only 8 people though so the kitchen should not have been overwhelmed.
We ordered mariquitas, they came 30 minutes later. For those who don't know, these require zero cooking and should've taken 5 minutes max a as the can be prepped. I had to spit a couple out before I broke a tooth as they were hard as a rock. A few were thicker than plantain chips should be and we're actually soft and unappetizing.
15 minutes later, the server came by and said that a large party had their order in before us and it just came out so ours would be out shortly.
20 minutes later (so we're now over an hour and the "large" party was having their dishes cleared), we called the server over and asked for our check. He nodded his head and left. No apology. He returned with the check, again, no apology, no manager coming by to apologize and try to make things right.
We paid for what was brought to the table, even if it was less than edible, and left a note to ask the manager to comp the order so the server could be tipped and look for this review.
As we left, we noticed a table who ordered after us was being served their order. Hate that I can't review the food, but the experience we've had leaves little to be desired.