Customer service from the ushers and their management staff are truely uninviting. I would never go back to that arena again because of their customer service practices. Maybe I'm just spoiled because our arena where we are are very helpful and hospitable.
I was around in town for business and luckily i found tickets online to attend game 6 Pens vs Wings.
Well this was my experience.
I had tickets to the mid section and i new they had to have some sort of club/area where they had better food than the main concourse. I did see this room where they had better food but they had ushers checking tickets to get access to this room so i knew that i had to get some sort of pass. Before i try to go in i wanted to see what the ushers opinion about going into that room. I went to the usher in my area to see what kind of information i can get to see if they give passes so that i can get better food. Upon our discussion, my usher mentioned that they do give away passes to go to the club area but i have to talk to a manager or supervisor.
I took a walk back to the concourse looking for a supervisor and i was directed to a corner office where i seen a couple of ushering supervisors answering questions. I asked one of the supervisors if there was anyway i can get a guest pass into a club so that i can purchase better food. I told them i was from out of town and i even showed them my driver's license. They denied me and i just said, i got money to spend, all i want is a good dinner and i want my first experience in the building to be a great one. I know for the fact that they can get guest passes to these areas because guess what. I used to work for a arena for 6 years.
Horrible experience, never again should i even go there or should i recommend anyone visiting for the first time. If you do, lower your expectations.