Nice club with terrible customer policies! Customer service friendly, but it doesn't help if you find out, you paying extra monthly to being able to freeze membership anytime (if you get sick, because family changing rooms all occupied, and you with your kid waiting in wet swimming suits under cold A\C about half an hour in hallway by lockers ) ,but when you call and try to use it "freeze membership anytime" - you find out, you have to actually come to club to do that. No way to do that online or by phone!
And yes, family changing rooms always very busy - because there just few of them, (less than 10 for whole club! Can you imagine?!) and only first one is comfy enough and have mirror. And you have to sign at front desk to get the key for family room locker, because there not enough of them too, and don't loose key or you 'll pay $40 extra.
Good club with lot of amenities only of you never get sick and don't have kids or your kids same sex like you so you can use regular changing room.