I would avoid this property or any Alliance managed property at that. I have lived at 2 different Alliance managed properties over the past 3 years and they continue to over promise and under deliver. To give you an idea here are a few issues I have dealt with while living there:
1. It took 6 months (and multiple inquiries) to install new base moldings since the originals were badly damaged.
2. It took over a month to install new blinds since ours were 2 different colors and different lengths (a number of them are still different colors and lengths.)
3. The dishwasher was broken upon moving in and took a week to replace.
4. The washing machine was broken and had to be replaced within the first few months.
5. The dryer broke within a month of that.
6. The patio screen door was leaning against the wall on the patio and was broken, and had to be replaced.
7. The sliding patio door's guide wheels were broken, and was altered to slide more easily, but would not lock without lifting the door first. I told them it was still broken, but they said it was basically "good enough" to lock.
8. There were large gouges in the bathroom floor, which were finally replaced after persistently making trips to the office.
9. There are still a number of large chips out of the counter tops in the bathroom and kitchen.
10. We found cracks that were just painted over on some of the doors and door frames.
Without pulling up the actual list, these were just some of the initial concerns that came to mind. I could continue to explain about a number of topics that we were ill informed on from the staff on multiple occasions, but we could discuss that another time if you would like to know more. The concerns of ours that really caused us stress and irritation were ones that took place this year. Before mentioning those, I would like to say that the maintenance staff has always been polite and friendly, but at the end of the day, we care about the results.
11. In April our 2nd dishwasher broke. It took THREE MONTHS before it was replaced. I was told over and over and over that "parts" were being ordered, and then a new unit was being ordered. THREE MONTHS is unacceptable to replace a unit with a failing motor. The 3rd unit stopped draining about 1 month after being installed, and took 1 week from the maintenance ticket start before it was resolved (The water grew a film of mold and smelled horrendous).
12. In July, our AC stopped working. Even though I used the "Emergency Maintenance" request, no one came until 2 days later. The office told me that it is easy for them to overlook those messages (through the website) and that we should call in the future. Since then, we have requested maintenance to come fix the unit (in person, by phone, by website) AT LEAST 10 TIMES, no exaggeration. The AC has gone out over 6 weekends since then, the latest being Oct 21st, 22nd, and 23rd. The time before that was a few weeks before then. About 2 months ago a company came out to look at the unit (they came after being told on 3 separate occasions that they would, but was forgotten). The employee of that company told me that because the maintenance staff had to recharge our unit more than 2 times (4 of the 6 or 7 times were in a ONE WEEK span), that the unit needed to be replaced to work properly. Since then, we have lost AC 3 times, and the unit was never replaced. This is absolutely unacceptable, and should have been taken care of when the issue first started over three months ago. At its peak, it was 98 degrees inside!!!
13. After Eric personally came into our apartment to see some of the issues he mentioned to one of the other lessees here that our patio door definitely needed to be fixed (we had already made him aware of the issue). It took 4 weeks and 3 visits from staff before the door was finally fixed (I made them aware of the true issue, but they kept saying it was something different. After fixing the door, the staff member told me that the issue was actually what I explained it to be, even though I was told by more than 1 person that what I said was not correct.)
Other things relating to the property that we have mentioned on multiple occasions include:
14. Over 12 of the 22 months that we have lived here, the gate to walk into the property closest to our unit has been unable to lock. It was recently fixed (about a month ago).
16. The igniter for the fire pit at the main pool has been broken since moving in. I stopped checking after 16 months and just made sure to bring my own lighter, and hoped to not burn my hand/arm (which did happen the first time since it is no longer safe without the igniter). We mentioned this issue many times to the office over the course of the first year, and kept being told a part was ordered.
The regional manager, Angie, didn't respond after multiple attempts to reach her. Rather than trying to keep clients who took care of the apartment and paid everything on time, they decided to not respond