The bread was old and dried out and they got my order wrong. I ordered in picked up so by the time I got home and tried to eat it.... it completely fell apart into pieces. I wasn't going to drive back.
I called the store and the manager first blamed the French bread as an issue on the fact that it was toasted. I told them it was not toasted -
then the manager said that it would be better if it had been toasted.
No excuse provided for the missing ingredients.
The sandwich was inedible and I asked for my money back.
I am the last person to complain - but in this case..... it warrants a complaint.
The worst part is that, again, I am the last person to complain... but when I did call them to tell them about the situation... the response was contradictory excuses and was told that it could be over a week until I see a refund.
Topping it all off... they hope to see me come back as a patron in the future? Really?