Stopped in looking for a belt. Immediately greeted by Jaime. He was very friendly and very knowledgable of all the merchandise. The belt I finally decided I like had a very minor scar in the leather. It was not a huge issue for me because it's going to be for work anyways. Jaime was embarrassed and eagerly knocked $10 off if I wanted it. I made the purchase and felt like he really wanted me as a customer. They carry high end names and while some of the prices seemed high to me, they very well maybe in line for that brand. I recommend and will shop again.