Alan, our tech, came over to do a tune up and was great! He explained everything he was doing and showed me in detail why it needed to be replaced. He spent quality time informing me about my unit. He went up in the attic and blew out the clogged drainage line. Very thorough from the air handler to the bottom AC unit. VERY RARE these days! Many thanks! We heard about them via word of mouth and will refer them as well. Their tagline states that they are about doing a quality job and it's true.