Takes forever to talk to an actual person. The first time I called to book about something that was really worrying me, the young man told me that I would have my appt. with the actual Doctor, my notes from my last visit 5 years ago were still in my file with my allergies, and said that if my symptoms worsen to call back and they'll get me an emergency appt. THIS WAS ALREADY WORSE SYMPTOMS THAN I NORMALLY HAVE! When I got my reminder text, it showed that I would be seeing a Nurse - normally, I'm ok with a Nurse for check-ups and whatnot, but this was a big problem I was having. I called back to say I wanted to see the Doctor, and when I re-explained everything to this new girl on the phone, she said that I should have been instructed to go to the EMERGENCY ROOM!?!
I had to wait another week to see the actual doctor. When I finally got to my appointment, I re-filled out all my paperwork including my updated Pharmacy, and information of approved ways of how to give me any results. I also told them I want my results in any way, shape, or form including voicemail, email, over the phone, etc... They also DID NOT have my original notes from the last time I saw them and they almost used an instrument on me that I'm ALLERGIC TO. Thank g-d I caught this before they proceeded. I felt very judged by the staff here too. During the Q&A with the doctor, she didn't even seem to care about getting my reasoning for some of my answers...Then later proceeded to use my answer against me.
I was given some prescriptions but only told about ONE of them, They sent my prescriptions TO THE WRONG pharmacy across town, and I couldn't have it transferred in a timely matter bc I was so busy with work. When they called me, all the voicemails said, in a very happy voice, was "Hi this is Jessica with Adelante, calling to follow up with you. Please give us a call back at #..." Nothing stating it was urgent that I contact them at all. I work standard business hours and can't answer my phone and/or wait 20 minutes to actually talk to a peron. Finally on Friday - A WEEK AFTER my appt. - I got a letter in the mail saying that they need to discuss my test results?!? Can't call on a weekend, so I had to jeopardize my job in order to call them Monday morning. My results were not ok - how is it MEDICALLY RESPONSIBLE to not tell me how urgent it was for me to call back or answer my phone when they call?!?! How is that First Do No Harm?
DO NOT EVER GO HERE!!!!