On my most recent dining experience at Cafe Zupas I had a slightly unpleasant experience. My favorite Turkey Spinach Artichoke sandwich was very different. The turkey definitely tasted like ham! As someone who doesn't eat any pork I was a bit troubled by this. I went up and inquired about this, I was informed that the restaurant was testing a new kind of turkey, supposedly a higher quality ... but was smoked.
For any others who can't or don't eat pork you know smoked anything still tastes like pork, and for some the mental association from the flavor as pork is too much. I let them know at least my feedback on this and that others who don't eat pork would at least appreciate smoked* being noted on the menu, as I would have avoided this dish.
Now, I believe I was talking to a manager, mostly because I have seen her working every single visit, said she appreciated the feedback and asked if she could make another sandwich for me. Thank you Noe! This is exactly what I consider excellent service!
While I am bummed my favorite dish has changed - I increased my rating from 4 to 5 stars because of the continued good experiences and now proven great customer service.