Okay, so this is super late in coming but Rob was FANTASTIC.
I had an extremely old, extremely temperamental, and decidedly incontinent cat who decided that my new $2,000 thick shag rug was the perfect litter box. I tried bleach, scrubbing it, everything, but eventually the smell just stayed and life gets busy so I stopped... For almost 9 months. Thankfully the floors were all tile so it didn't seep through the ground, but needless to say, that rug was a hot mess and I was moving in 3 months.
I'd read all the great reviews on yelp so decided to give him a try despite being a college student and not the richest of girls. Not only did he give me a great deal, he re-scheduled and re-scheduled again as issues on my end came up, and we finallly set a date for a few days before moving out. This way, the cats wouldn't be around to mess it up and it would be nice and fresh-smelling for the movers.
He came out and did his thing, and I'm not sure if you know this, but he'll take you out to show you exactly WHAT came out in the cleaning. You couldn't even see water, it was dark brown all the way through. DISGUSTING. Oh my goodness.
So, anyway, the move came and I had fans blowing on it as directed, but because of how deep that rug was it didn't fully air out, and when it was rolled and stacked against a wall during the move, you could see urine LEAKING OUT.
I texted Rob and wanted to see how much it would be to do a second treatment because the smell was even WORSE than before it all accumulated to one side and he said when and where and picked it up NO CHARGE. He picked up the rug, kept it at his house for days on end soaking it and re-soaking it, drying it out on his patio (This is a BIG rug), and finally returned it and it smells great! I put my nose right up to the side she used to pee in and I can't smell anything, and he left bottles both for odor *and* for pet stains.
I can't recommend Rob enough. Very affordable, friendly, flexible, he's the whole package!
Sorry about the wait, Rob, and thank you SO much again!
Sincerely,
One VERY satisfied customer.