I was appreciative that the management contacted me after my review to express concern for the lack of communication and they have apparently implemented a new reservation system that will ensure that people are not left hanging in the future. I am hopeful that I will have a pleasant experience on our next trip to Las Vegas as the reviews are very good so I would wager that they do in fact have a lovely ambience and a great staff. I can't at this point ammend the rating more than 3 stars as I haven't been able to experience the environment or service personally, but I did appreciate the concern.