Recently returned from a 4 day stay at this hotel. Normally I'd choose to stay somewhere along The Strip or nearby but hotel prices were unusally high that 4 day weekend....turns out I'd forgotten about Cinco de Mayo. I'd chosen The Grand because I thought it was a good deal.
The rooms were nice, big and clean.
Customer service could be better...check in was as expected. Front desk call at night took a while to be answered, then was placed on hold a quite a long while, which I gave up and hung up. Another night wanted to order room service...got a recording that all agents were busy and will assist me as soon as they can. I waited for about 10 minutes then gave up also.
The noise level was an issue for me. Of course it's not the hotel's fault what kind of characters they get for their guests. But the walls were extremely thin and I ended up having extremely noisy neighbors who'd played loud music on their boombox after midnight, yelled and screamed and pounded on the wall and dresser. Luckily they left about a bit after and returned about 5 am with more noise. The hotel is also 2 blocks from the Fremont Street Experience so all through most of the day, and especially at night, you'll hear the thudding of the bass from the music. Please note: they do provide you with ear plugs (on the bedside table).
Parking was not the most convenient nor pleasant. Situated across the street from the hotel and given that it's the downtown area, it was dirty. Homeless sleep in the doorway by the elevator, while drunks and druggies or questionable characters hang out around the parking building and entrance into the garage.
In summary, I will not be staying here in the future. Nor will I be recommending this place to my friends. Sorry, Downtown Grand, I know most of this isn't your fault. But nevertheless.....