It seems this company had some really bad reviews in the past but luckily they seem to have made some improvements since then...So my experience in November 2016 was as follows:
Cons:
-Extra fees are tagged on for rescheduling, riding on certain days or times i.e. "sunset ride", and various other fees before reaching check out. These were additional fees after already purchasing the Groupon voucher. (There's a mandatory $10/per person tip for the horse handler which isn't really a big deal, but just be prepared to bring cash to the ride)
-They only answer via TEXT, no phone calls will be answered which can sometimes be inconvenient.
-They are definitely more laid back and casual as a small, family owned business, as opposed to sharp or detail oriented company. Example: Their website is of lower quality, they only respond through text, changed location of our ride the day of, etc.
Pros:
- Our horse handler/guide, Charlie was kind and knowledgable.
- The horses were beautiful, gentle and well trained.
-The trail ride was beautiful!
- Replies to texts somewhat efficiently
-Location of the ride was fairly easy to find (just a horse trailer parked out near sunrise mtn. I think they transport the horses out from their private residence in boulder city)
**Bottom line: I would recommend this ride to anyone who is up for a fun, relaxing adventure at a fair price! We definitely enjoyed it :)