If giving this particular location zero stars was possible, they wouldn't even receive one.
I placed a CUSTOM order on 2/11 to be delivered on 2/13. I paid an extra $25 to have it overnighted to ensure it would arrive in time. I explained 2/14 would be too late because the person they are for has an early morning flight that day.
I finally called because it's 3pm and it still hasn't arrived to see if I could be provided with shipping information and was told the package was sent out THIS MORNING and I will receive it TOMORROW.
Instead of offering me some type of solution, I was transferred to the "manager" (Alicia...a name I see repeatedly in these negative reviews) simply told me "Well, I'm the manager and there's nothing that can be done at this point." Clearly, you aren't a competent manager because a better person would try to fix the situation and make their customer (who spent a lot of money on a custom order/delivery) happy.
There is a complete lack of professionalism and the idea of customer service completely escapes the employees at this location.