Barbara has certain special touch with one of my dogs. Harry is a fairly large bearded collie mix who does not appreciate being touched by strangers. He demonstrates his fear by growling and displaying his pearly teeth - I appreciate that he may look pretty fierce and scary but he has never bitten anyone. Because of his attitude we were banned by several groomers and even Pet Smart people declined clipping his nails after 4 staff tried to control him. Barbara took charge, showed him who was the boss, sternly reprimanded him for growling and was fearless with grooming him. In the end there was a lot of tail wagging, licking and they parted friends - I will never take him anywhere else !