The food at Terroni is amazing, which you can clearly tell from how packed the place is every night. From their fresh pastas to traditional pizzas and incredible charcuterie I've never eaten something here I disliked. In fact, on a recent trip to italy, I found myself not blown away by the "real" food across the pond because I could get the same quality at Terroni back home without the crippling Euro exchange rate.
That being said, they lose 2 stars for service being a complete gong-show. I get it, they're busy, crazy even, but almost everytime I'm there issues arise. And by issues I don't mean things that can't be helped like food wait times. I mean more like missing cutlery that you have to ask 3 or 4 times to have delivered, bringing apps and mains out at weird times so people in my party are all at different stages in their meals, clearing plates too soon so the slow eaters at the table feel like awkward jerks, serving the tables around ours while we wait 45 for the bill we asked for more than once until we finally have to get up and ask the hostess to check us out. At least it's never dull.
The staff is always very nice and has a sweet disposition but it seems like management really should get it together. Unfortunately however, when that's the broken link in the chain it rarely is repaired.