I went there last week with a friend for lunch. The food was ok. I like to start my meals with a salad, but the salad bar consisted of mayonnaise salads. I just want the veggies. They had roasted veggies that were good. The crab cakes were mostly fillers. The iced tea was good. I think that it was fresh-brewed. The food was not that good for what I would expect at a buffet near the Strip. The desserts were generic - they had ice cream out of a machine!! Some of the casinos well off the strip give freshly scooped ice cream for less than you pay here.
as for the service, the first waiter was great. He brought refills and asked if we needed anything. He left in the middle of our lunch, after telling us, and the new guy never once came over to see if we needed anything. In fact, the first waiter told us his name, but I never saw any server with that name near our table! It is a small area. There isn't a lot of room for crowds.
I might return, but I would have lower expectations. I am not a big fan of buffets anymore, and would prefer to go somewhere away from the Strip.