My LG washing machine stopped working and from YouTube videos I suspected the motor had gone bad. From the LG warranty I find the motor has a 10 year warranty so I call LG. They are a pain to work with because they are all from India and hard to understand sometimes unless you ask for a supervisor which will get you a person from the states but it may take a while for them to call you back. The LG person gives me 2 authorized repair companies and I call the other one with better reviews. The other company comes out at a decent price and say yep, the motor sensor is bad and LG will replace the whole motor if I can show them a copy of the receipt. I can't find the receipt. So they will have to charge me for parts and labor. They have to order the parts anyway, and suggest I look for my receipt before ordering. So I let them leave and I search harder to find my receipt. I find it. The other company wants an amount over 3 times their diagnosis price to install the motor which they acknowledge will take only 10 minutes to install.
So I call Authorized Appliance Repair Company and their install price is significantly cheaper and they have the motor in stock (no ordering required). Donna schedules me in the next work day (Monday), and never asks for a washing machine purchase receipt. They can tell from the serial number the washer is less than 10 years old. They show up on time, have the motor with them, and replace the motor in 10 minutes. Great Job!