I'm a little puzzled about verizon stores. I went there 10:30 am on a friday to simply see what my options were with my plan and waited 15 minutes with no call of my name.
There were at least 5 floor people asking if you needed help but maybe 2 that were working with customers directly.
Less floor people and more actual customer service reps Verizon. Almost like the apple store where you know its going to be an hour or more and if you didnt make an appoitment.....forget it!
Verizon has the best coverage in Az. But they need to find a way to expedite the in store process. I cant even imagine what kind of zoo that place is on the weekends or in the evenings after work!